If you have returned your order to us yourself without contacting us to receive a return label, we will also not cover your self-paid shipping costs. If you wish to use a different carrier or are otherwise unable to use our return label, we will not cover the shipping costs of using a different carrier. When using your satisfaction guarantee, we will offer you free return shipping by allowing you to print a return label with our selected carrier. Please ensure that the package is sent in secure packaging - it is your responsibility that the package arrives safely at our warehouse. To avoid problems, please make sure that your package is sent by courier to your door. In this case, the package will be returned to you at your own expense. Please note that we do not accept parcels sent to collection points. If you wish to make use of your satisfaction guarantee, please follow the instructions on this page: RETURNS We offer a 100-day satisfaction guarantee - starting from the day you receive your order. But we do reserve the right to change any promised delivery date at any time, and for any reason. We will always try to deliver on time, and if we should have delays, we will try our best to keep you informed. Your order will be shipped according to the longest delivery time of any product in your order. The delivery time is visible on each individual product on this website. Some Credit Cards, will however reserve the amount on your account. When using Credit Card as payment method, we will not charge your credit card, until your order has been shipped from our warehouse. PAYMENTSĪll payments are made through secure SSL connections. We reserve the right to cancel your order for any reason.Īll prices on this website, are incl. This is a confirmation that we have received your order. When you have placed an order on our website, you will receive an automatically generated order confirmation. If you’ve found a ONYX great deal, promo, discount, coupon, or sale you want to share with us, visit our Share your promo code page.On this page you will find the general terms and conditions for all purchases and interactions with this website. Check the expiry date of the code, as some of them run for a limited time or expire after a set period. Whoops! The codes are case sensitive so enter it exactly as it is written and try again.
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